Privacy Policy

Beaver Plumbing is committed to safeguarding the privacy of our customers, employees, and visitors to our website. Protecting personal information is an essential part of our relationship with you, and we make every effort to ensure that your data is collected, used, and stored responsibly in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Scope

    This Privacy Policy applies to all personal information collected by Beaver Plumbing through our website, customer communications, and business operations. It explains how we collect, use, share, and protect personal information.

    “Personal Information” means any data that can be used to identify you, either directly or indirectly, such as your name, email address, phone number, or billing details.

    We may also collect “Non-Personal Information,” such as your browser type, IP address, or browsing behavior on our website. This information cannot be used to personally identify you.

    Information We Collect

      We may collect the following types of information:

      • From Customers: Name, address, phone number, email, service history, and payment details.
      • From Employees: Contact information, work history, payroll details, and other information required by law or for HR purposes.
      • From Website Visitors: Non-personal technical data such as IP address, device type, session logs, and browsing activity.

      How We Use Personal Information

        Beaver Plumbing uses your information for purposes including:

        • Scheduling and delivering plumbing services
        • Processing payments and invoices
        • Responding to inquiries and providing customer support
        • Improving our services and website functionality
        • Detecting and preventing fraud or unauthorized activity
        • Meeting legal or regulatory requirements

        We do not sell, rent, or trade your personal information to third parties for marketing purposes.

        Sharing of Information

          We may share your information in the following circumstances:

          • Service Providers: With trusted partners who help us deliver our services (e.g., payment processors, equipment suppliers).
          • Legal Requirements: If required by law, court order, or government authority.
          • Business Transactions: In the event of a merger, acquisition, or sale of company assets.
          • Safety & Security: When disclosure is necessary to protect the rights, property, or safety of Beaver Plumbing, our customers, or others.

          We may also use Google Analytics to understand website usage and improve our online services. Google Analytics collects data such as location, device type, and browsing patterns, but no personally identifying information is shared with Google. You can opt out anytime by visiting: Google Analytics Opt-out.

          Data Retention

            We keep personal information only as long as it is necessary to fulfill the purposes described above or as required by law. After that, we securely delete or anonymize the information.

            Your Rights

              You have the right to:

              • Request access to the personal information we hold about you
              • Correct or update inaccurate information
              • Withdraw consent for certain types of data use
              • File a complaint if you believe your privacy rights have been violated

              Requests can be submitted by email at info@beaver-plumbing.com. We will respond in accordance with applicable privacy legislation.

              Data Security

                We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, alteration, or disclosure. However, no system can be guaranteed 100% secure, and you should use caution when transmitting personal data online.

                Changes to this Policy

                  Beaver Plumbing may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date.

                  Contact Information

                    If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your information, please contact us:

                    Email: info@beaver-plumbing.com